BettrAi on The Relay Podcast: How AI Is Closing the Gap in Transitions of Care
BettrAi was recently featured on The Relay, a podcast hosted by Val Emmons and sponsored by the National Transitions of Care Coalition (NTOCC) — and the conversation is one every healthcare professional, caregiver, and healthcare IT leader should hear.
The Problem No One Talks About Enough
In this episode, our team sat down with Val to unpack one of healthcare’s most pressing and often overlooked challenges: What happens to patients in the time between visits? It’s one of healthcare’s most costly and under-addressed gaps. Without consistent touchpoints, medication goes unmanaged, warning signs go unnoticed, and patients end up back in the emergency room, or worse, readmitted to the hospital. BettrAi Founder Scott Birdwell and CEO Mike Knowles walked listeners through how Sophie, our AI-powered virtual healthcare assistant, is actively changing the equation.
How Sophie Supports Patients Between Visits
Sophie stays connected to patients between appointments, sending medication reminders, tracking health trends over time, and helping care teams catch warning signs before a minor issue becomes a major (and expensive) one.
Key topics covered in this episode include:
- Transitions of care and why they’re a critical failure point in the care continuum
- AI-powered patient engagement strategies that actually work
- Remote care and caregiver support in modern healthcare
- AI privacy, data security, and responsible adoption of healthcare technology
- The shift from reactive, visit-based care to proactive, continuous care models.
AI That Supports the Human Side of Medicine
One theme ran through the entire episode: AI should support the human side of medicine, not replace it. Sophie is not designed to stand in for your doctor or care team. She is designed to keep patients connected to them, ensuring that the care journey does not go dark the moment someone walks out of a clinic door.
The Future of Care
The discussion also looked ahead at where healthcare is going, from a reactive, visit-based model to one built around proactive, continuous care, where technology works quietly in the background to keep people healthier and out of the hospital.
Whether you work in healthcare or IT, support a loved one through a care transition, or are simply curious about what AI in medicine looks like in practice today, this episode is worth your time.