Patient Privacy Policy

BettrAi, INC. (us/we/our) operates the http://xxc.d68.myftpupload.com/ website, BettrAi web portal and the BettrAi INC mobile application (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Service
Service means the http://xxc.d68.myftpupload.com/ website, BettrAi mobile devices and the BettrAi mobile application operated by BettrAi, INC.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Vendors)
Data Processor (or Vendors) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Vendors in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you as well as other personal information you may provide while using the Service (“Personal Data”). Personal Data may include, but is not limited to:

  • Email address
  • First name and Last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Information provided by you using available
  • Service chat and video call functionalities
  • Healthcare information provided by you using
  • Service functionality
  • BLE device information provided, through BettrAi mobile devices, and/or when you connect other devices to Service functionality
  • Location data
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data
BettrAi, INC. uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive
    features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), BettrAi, INC. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
BettrAi INC may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data
BettrAi, INC. will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
BettrAi, INC. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
BettrAi, INC. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this, Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement
Under certain circumstances, BettrAi, INC. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Legal Requirements
BettrAi, INC. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of BettrAi, INC.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights are under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. BettrAi, INC. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal data/information we hold about you and if you want it to be removed from our systems, please contact us at privacy@bettrai.com.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us at privacy@bettrai.com to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where BettrAi, INC. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Vendors

We may employ third party companies and individuals to facilitate our Service (“Vendors”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of the website part of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.

Behavioral Remarketing
BettrAi, INC. uses remarketing services to advertise on third party websites to you after you visited the website part of our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to the website part of our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout– for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.

Bing Ads Remarketing

Bing Ads remarketing service is provided by Microsoft Inc.
You can opt-out of Bing Ads interest-based ads by following their instructions: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads.
You can learn more about the privacy practices and policies of Microsoft by visiting their Privacy Policy page: https://privacy.microsoft.com/en-us/PrivacyStatement.

Facebook

Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950.
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217.
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Shopify
Their Privacy Policy can be viewed at https://www.shopify.com/legal/privacy
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party’s website. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
By visiting this page on our website: http://xxc.d68.myftpupload.com/contact-classic/
By mail: info@bettrai.com
By Address: 306 W 7TH ST STE 825, FORT WORTH, TX, 76102

BettrAi, INC. Privacy Policy, Terms and Conditions

BettrAi, INC. (BettrAi/we/us/our) is committed to protect the privacy of the users of our products and services (collectively, the Service).
This privacy policy explains our privacy practices and procedures and will be applicable to all of the products, services, and websites offered now or in the future by BettrAi.  This privacy statement applies to all websites and domains of http://xxc.d68.myftpupload.com/.
We do not share our user’s information obtained from our web sites or services with the third parties except as otherwise provided in this Policy. We do not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.  By purchasing, subscribing to, or using our services or using BettrAi Web Sites, you agree to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of the Services and its website, please review our Terms of Service.

I. Information we collect and use

Registration
In order to use some of our Services, you will first have to complete the registration process. During registration you are required to provide personal information (such as, but not limited to, name, third party account passwords, phone numbers, email addresses, and contacts). We use this information to offer service and to contact you about the services and other services offered by BettrAi for which you have expressed interest or that you might be interested in.
Certain BettrAi services will store, process and maintain your voicemail messages, recorded voice notes, contact lists and other data related to your account in order to provide the service to you.
When you use the service, the service’s servers will automatically record certain information about your use of the service. Similar to the other web services, the service will record the information such as account activity (including storage, usage, number of log-ins), data displayed or clicked on (including UI elements, ads, links), other log information (including browser type, IP-address, date and time of access, cookie ID, and referrer URL) and telephony log information (including calling-party number, forwarding numbers, time and date of calls, duration of calls, and types of calls). This information is collected to provide our users with secure communication and to collect statistics to improve service.
Cookies
A cookie is a small text file stored on the user’s computer tied to the user’s information. These files identify your computer and record your preferences and other data about your visit to a website so that when you return to that site, the site operator knows who you are and can personalize and enhance your visit. Usage of a cookie is not linked to any personally identifiable information while on the web sites except if you choose to store your user name and password so that you do not have to enter it each time you access your account.
The use of cookies by our partners and/or tracking utility company on some of our sites is not covered by our privacy statement. We do not have access or control over these cookies. Our partners and/or tracking utility company may use session ID cookies to make it easier for you to navigate our site or other user related services.
Log Files
Like most of the websites, our servers will automatically record the information given by browsers and the phone systems, such as Caller ID and IP addresses. These log files are not linked to personally identifiable information.
Clear Gifs
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and we may use them, on some of our web sites, to track the online movements of our users. Clear gifs are invisible on the page and are much smaller than the cookies, about the size of the period at the end of this sentence. Clear gifs are not tied to users’ personally identifiable information. We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out from receiving these emails, please email us at privacy@bettrai.com.
Affiliated Sites
BettrAi may offer services in connection with other websites or third parties and may link to other websites. To the extent that we receive data from these third parties, BettrAi will treat that data in accordance with this Policy. The affiliated sites may have different privacy practices that may differ from those of the BettrAi. If you submit personal information on any of these sites, your information is subject to their privacy policies. We encourage you to carefully read the privacy statement of any website you visit.
Profile
We may store information that we collect through cookies, log files and clear gifs to create a profile of our users. A profile has stored information that we keep on individual users that detail their services usage. Third parties may also furnish us with additional information about your preferences. We do not share personally identifiable elements of your profile with third parties.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information of a child under the age of 13, we will delete that information from our systems. For tips on protecting children’s privacy online, please visit the FTC’s web site
(http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtm).
Customer Surveys
BettrAi may ask you to participate in our surveys to help us improve our Services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Any personal information collected from you will only be used for internal purposes by BettrAi unless otherwise explained in the instructions.

Customer Proprietary Network Information (“CPNI”)
In the normal course of providing telecommunications and interconnected voice-over-Internet-protocol (“interconnected VoIP”) services to its users and customers, BettrAi collects and maintains certain customer proprietary network information (“CPNI”). Your CPNI includes the types of telecommunications and interconnected VoIP services you currently purchased or subscribed to, how you use those services (for example, your calling records), and billing information related to those services. Your BettrAi telephone number, name, and address does not constitute CPNI.
BettrAi does not sell, trade, or otherwise share your CPNI with anyone outside of BettrAi or with anyone who is not authorized to represent us to offer our services or to perform functions on our behalf except as the law may require or you may authorize.
Federal law generally permits us to use CPNI in our provision of telecommunications and interconnected VoIP services you purchase or subscribe to, including billing and collections for those services. We are permitted to use or disclose CPNI to offer communications services of the same type that you already purchased from us. We may also use or disclose your CPNI for legal or regulatory reasons such as to respond to a court order, to investigate fraud, to protect our rights or property, to protect against the unlawful use of our services, or to protect other users.
If you choose to restrict access to your CPNI for our own marketing purposes, please contact us. By restricting our use of your CPNI, you will not affect our provision of any service, nor will you necessarily eliminate all types of BettrAi marketing.
Product Updates, Newsletters, Service Announcements
BettrAi sends out periodic emails informing users of technical service issues, product surveys, new feature announcements and news about BettrAi products and services. You will not be able to unsubscribe to these mailings, as they are considered as a part of the service you have chosen. Receiving these emails is required as part of the service that we offer. If you wish to no longer, receive these emails you may deactivate your account by contacting privacy@bettrai.com.
Customer Service
We communicate with the users on a regular basis to provide requested services and regarding issues relating to users’ accounts.
Abuse and Spam
BettrAi has a zero tolerance policy for abuse. While we cannot be responsible for external communications received through BettrAi Services, it is our intention to use all legally available means to prevent use of the Services for any illegal purpose. We also specifically restrict users from taking any actions which impose an unreasonable or disproportionately large load on BettrAi’s resources. We ask that any users who are impacted by illegal use of the Services to please report such activity to BettrAi at privacy@bettrai.com.
Servers and use
BettrAi processes personal information on our servers in the United States of America and in other countries. In some cases, we may process personal information on a server outside your own country. We may process personal information to provide our own services.

II. Choices for personal information

1. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@bettrai.com.
2. You may terminate your account by contacting privacy@bettrai.com. Such deletions or terminations will take immediate effect in your account view. Residual copies of deleted messages and accounts may take up to thirty (30) days to be deleted from our active servers and may remain in our offline backup systems.
3. We may send all new customers a welcoming email to verify their information (name, address, phone number, plan type, etc.). Established users may receive other emails containing information about BettrAi’s other services and third-party services that are likely to be of interest to our customers (“Promotional Emails”). Users may opt-out of receiving Promotional Emails in the account profile/setting section or you may unsubscribe using the unsubscribe links within our emails. We might also contact you by other communication channels such as telephone or direct mail.
III. Information sharing
1. BettrAi does not release personally identifying information about our customers or monitor, edit or disclose the contents of a user’s private communications through the Services except where BettrAi in good faith believes that such action is necessary:
Comply with any applicable law, regulation, or enforceable governmental request or where we have a good-faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order or legal process served on us;
Enforce applicable Terms of Service, including investigation of potential violations thereof;
Investigate, prevent or take action regarding illegal activity or technical issues;
Protect against imminent harm to the rights, property or safety of BettrAi, its users or the public as required or permitted by law.
2. If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service privacy notices, we will offer you an effective way to opt in or out of the use of personal information for those other purposes.
3. Please contact us at the address below for any additional questions about the management or use of personal data.
4. Third Party Intermediaries; Supplementation of Information. In order for BettrAi to properly fulfill its obligations to users, it may be necessary for us to use services of third parties, such as credit verification services to obtain credit references of our users. BettrAi does not release this information except as necessary per our information sharing guidelines in III 1 above.
5. Business Transfers: Information about our users and customers, including personally identifiable information, may be disclosed as part of any merger, acquisition, or sale of company assets. It may also be disclosed in the unlikely event of insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of BettrAi. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.
6. If you use a blog or forum on the Web Sites, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these blogs or forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in the blog or forum. To request removal of your personal information from our blog or community forum, contact us at privacy@bettrai.com.
IV. Information security
1. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
2. We restrict access to your personally identifiable information and CPNI to those employees, contractors and agents who need to know that information in order to operate, develop or improve services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. We protect the security of your personally identifiable information during transmission via the BettrAi Web Sites by using Secure Sockets Layer (“SSL”) software, which encrypts information you input, so that no one else can read it as it is transmitted over the Internet. In addition, we use an SSL connection to enable you to view, enter, and change the information in the applicable account setting section securely on our Web Sites. Since no method of transmission over the Internet or electronic storage is 100% secure, we cannot guarantee its absolute security.
3. You can take additional steps on your own to safeguard your personally identifiable information. For example, you should be sure to sign off when finished using a shared computer. In addition, you should always log out of any website, including the BettrAi Web Sites, after viewing personal account information.
4. Please be advised that BettrAi has no control over the security of other sites on the Internet you might visit, interact with, or from which you might buy products or services.
V. Data integrity
BettrAi processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
VI. Personal information changes
When you use BettrAi Services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. We will respond within thirty (30) days of receiving your request at privacy@bettrai.com.
VII. Enforcement
BettrAi regularly reviews its compliance with this Policy. Please direct any questions or concerns regarding this Policy or BettrAi’s treatment of personal information by contacting us at:
By visiting this page on our website: http://xxc.d68.myftpupload.com/contact-classic/
By mail: info@bettrai.com
By Address: 306 W 7TH ST STE 825, FORT WORTH, TX, 76102
When we receive formal written complaints at this address, it is BettrAi’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including applicable data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between BettrAi and an individual.